Category

Voice AI Desk

Reporting on voice automation, contact center systems, latency, QA, and adoption in production workflows.

12 stories

Gupshup Releases Self-Serve Voice AI Platform with Custom Model Selection and Multichannel Support

Gupshup Releases Self-Serve Voice AI Platform with Custom Model Selection and Multichannel Support

Conversational software provider Gupshup launched its self-serve Voice AI Platform to support automated inbound and outbound phone workflows. The platform extends WhatsApp, RCS, and SMS workflows into voice while allowing businesses to select custom speech-to-text, text-to-speech, and language models. The service is available globally at a starting rate of $0.035 per minute with 100 promotional minutes included.

3 min read
Amazon Web Services Adds Native Deepgram Speech Recognition to Amazon Lex V2

Amazon Web Services Adds Native Deepgram Speech Recognition to Amazon Lex V2

Amazon Web Services released native configuration support allowing Amazon Lex V2 bots to use Deepgram for automated speech recognition. The system securely routes bot audio streams through Deepgram API endpoints via credentials stored in AWS Secrets Manager. The integration is available globally across AWS regions with support for custom Deepgram model IDs and multi-language acoustic tuning.

3 min read
Hume AI Launches Real World VoiceEQ to Benchmark Emotional Intelligence in Voice Models

Hume AI Launches Real World VoiceEQ to Benchmark Emotional Intelligence in Voice Models

Hume AI released a new benchmark called Real World VoiceEQ to evaluate over 40 leading proprietary and open-source voice models on emotional intelligence and human-like qualities. The benchmark tests models across 15 key evaluation dimensions and 60 metrics, including speech recognition, text-to-speech quality, speech-to-speech performance, and speech understanding. The evaluations are grounded in over one million individual human ratings collected from 10,000 global participants using Hume AI's Kairos platform.

5 min read
Microsoft Releases MAI-Voice-2 Text-to-Speech Model in Free Public Playground

Microsoft Releases MAI-Voice-2 Text-to-Speech Model in Free Public Playground

Microsoft launched its new in-house text-to-speech model, MAI-Voice-2, in a free public sandbox called the MAI Playground. The multilingual model supports 15 languages and can clone a voice from a short reference audio sample of 5 to 60 seconds. To prevent abuse, Microsoft enforces system-level consent requiring users to upload consent audio and apply for Azure review before deploying custom voices.

5 min read
Open-Source AI Voice Studio Voicebox Crosses 35,000 GitHub Stars

Open-Source AI Voice Studio Voicebox Crosses 35,000 GitHub Stars

Developer Jamie Pine's open-source repository Voicebox spiked in popularity on GitHub, crossing 35,000 stars. Written in TypeScript and built with Tauri and Rust, the local-first application combines zero-shot voice cloning across seven text-to-speech engines with system-wide dictation. The software runs fully offline on macOS, Windows, and Linux, allowing users to give Model Context Protocol (MCP)-aware AI agents custom cloned voices under an open-source license.

5 min read
xAI Launches Standalone Grok Text to Speech API with Custom Expressive Speech Tags

xAI Launches Standalone Grok Text to Speech API with Custom Expressive Speech Tags

Elon Musk's xAI launched Grok Voice TTS 1.0, a new text-to-speech model supporting automatic language detection. The model converts text into spoken audio across more than 20 languages and offers five built-in voices with inline speech tags to control pauses, pitch, and speed. Output is available in formats including MP3, WAV, and PCM at sample rates up to 48 kHz, with a limit of 15,000 characters per request.

5 min read